Customer Service Representative
2 weeks ago
At Massage Envy Chapel Hill, we're passionate about helping others achieve their wellness goals. As a Sales and Customer Service Associate, you'll play a vital role in delivering exceptional experiences and growing our member base.
**Perks and Benefits:**
* Competitive hourly rate plus unlimited bonuses and commissions
* Comprehensive medical insurance for full-time team members
* 401(k) retirement plan for all team members after 6 months of employment
* Paid Time Off (PTO) for full-time team members
* Discounted pet insurance through Fetch
* A flexible schedule for a better work-life balance
* In-depth product and service training
* Employee Assistance Program available
* 40% off all products
* Long-term career planning and advancement
**Requirements:**
* Must be 18 years or older
* Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
* Be a critical thinker with excellent math and computer skills and the ability to multitask
* Have great people skills and be able to establish positive relationships with guests
* Be a supporter of total body care with a general knowledge of massage and skin care services
**Day-to-Day:**
* Provide outstanding customer service and help everyone feel valued and understood
* Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
* Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
* Help grow and retain a client base both in-person and through phone/email outreach
**Culture and Support:**
* Trained leadership that is invested in YOUR success
* Award programs (like Sales Associate of the Year)
* A caring community that strives to celebrate individuality and share knowledge
If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you
*ME SPE Franchising, LLC (ME SPE) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (MEF), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.*
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