Hertz Mobility Specialist
4 weeks ago
The Hertz Local Edition team is seeking a highly skilled and motivated individual to join our team as a Sales and Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental car experience for our customers.
Responsibilities:- Ensure optimal operational efficacies to provide customers with the best rental car experience
- Provide assistance with creating rental car reservations, processing rentals, and providing clean and safe vehicles to our customers
- Assist customers with various post-rental inquiries related to the rental and billing process
- Work in a fast-paced environment, providing helpful customer service that enhances the customer's rental experience
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
- Maximize revenue opportunities with customers by actively soliciting business after customer inquiry and overcoming customer objections
- Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior and exterior, filling gasoline tanks, and checking fill levels of all fluids
- Ability to work in a fast-paced environment with a variety of tasks
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
- Previous customer service experience
- Strong time management and organizational skills
- Computer literate and detail-oriented
- Must have a valid driver's license with an acceptable driving record
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability
We offer a competitive hourly rate and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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