Customer Service Representative

2 weeks ago


Hopewell Junction, New York, United States Meenan Full time
Customer Care Agent Job Description

We are seeking a Customer Care Agent to join our team at Meenan. As a key member of our customer service team, you will be responsible for handling inbound and outbound customer service calls from an established customer base.

About the Role

This is a full-time opportunity that offers a competitive salary of $18-$20 per hour, depending on experience. You will work in a fast-paced environment, using your excellent communication and interpersonal skills to provide exceptional customer care.

Responsibilities
  • Taking incoming calls from customers and making outbound customer calls for follow-up and upselling purposes.
  • Preparing account changes, troubleshooting and resolving customer issues, and identifying potential new sales opportunities.
  • Assisting with customer retention and working with other departments to ensure timely resolution of customer issues.
Requirements
  • Pleasant and professional demeanor with an engaging personality.
  • Able to function well both independently and as part of a team.
  • Detail-oriented and focused with a flexible and adaptable nature.
  • Excellent verbal and written communication, interpersonal, and active listening skills.
  • Computer proficient and able to work well in a fast-paced environment.


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