Customer Service Agent

3 weeks ago


Hopewell Junction, New York, United States Staff My Agency Full time

Job Description

As a Licensed Insurance Customer Service Representative, you will be responsible for establishing customer relationships, providing prompt and accurate customer service, and educating customers about insurance options. You will work closely with our State Farm Agent Team Member to provide value-based conversations and remarkable customer experiences.

Responsibilities:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.

Requirements:

  • A Property & Casualty license (must be able to obtain prior to start date).
  • A Life and Health license (option to obtain).
  • Bilingual English/Spanish preferred.
  • Excellent interpersonal skills.
  • Excellent communication skills - written, verbal and listening.
  • Pride in getting work done accurately and timely.
  • Ability to work in a team environment.
  • Ability to multi-task.


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