Customer Service Representative

2 days ago


Palm Springs, California, United States Parker Palm Springs LLC Full time

Parker Palm Springs LLC is seeking a Customer Service Representative to join our team in providing exceptional guest experiences. This role requires strong communication and problem-solving skills, as well as the ability to multitask and work effectively in a fast-paced environment.

Job Summary:

This position involves handling incoming phone calls, checking guests in and out, and responding to their inquiries. The ideal candidate will have excellent customer service skills, be able to work independently, and maintain confidentiality when dealing with sensitive information.

Key Responsibilities:
  • Answer and direct incoming phone calls
  • Process guest check-ins and checkouts
  • Assist guests with room-related issues and provide information about hotel facilities and local attractions
  • Update room status and coordinate with housekeeping department
  • Use hotel two-way radio systems and follow proper etiquette
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Ability to work flexible hours, including weekends and holidays
  • Knowledge of Opera system and basic computer skills

The estimated salary for this position is $18.00 per hour, based on industry standards and location.



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