Customer Service Representative
22 hours ago
"> We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Agent. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences, handling reservations, and ensuring seamless check-ins and check-outs.
Key Responsibilities:
"> • Register guests, confirm reservations, and verify information
"> • Process payments, handle cash and credit transactions, and maintain accurate records
"> • Communicate hotel services, amenities, and policies to guests
"> • Maintain organized work area, manage supplies, and ensure confidentiality
"> • Collaborate with the front office team to resolve guest complaints and issues
Requirements:
"> • 1+ year of experience in a related role, preferably in hospitality
"> • Excellent communication, problem-solving, and time management skills
"> • Ability to multitask, prioritize tasks, and maintain accuracy under pressure
"> • Basic knowledge of computer software, including Microsoft Office and OPERA
"> • High school diploma or equivalent required, college degree preferred
Benefits:
"> • Competitive salary: $19-$22 per hour
"> • Comprehensive benefits package, including medical, dental, vision, life, and pet insurance
"> • 401K plan, education assistance, and employee discounts at Springboard Hospitality hotels
"> • Opportunities for career growth, training, and professional development
About Us:
"> Springboard Hospitality is a premier third-party hotel management company dedicated to delivering exceptional guest experiences and creating memorable moments. We value our associates, invest in their careers, and strive to create a collaborative and inclusive work environment.
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