Technical Account Management Leader

4 hours ago

Seattle, Washington, United States Stripe Full time
About the Role

We are seeking a highly skilled and experienced Technical Account Management Leader to join our team at Stripe. As a leader in this role, you will be responsible for mentoring, leading, and growing our team of Technical Account Managers to deliver exceptional services experiences, grow services revenue, and contribute to strategic programs.

Key Responsibilities
  • Define the strategy and future of Technical Account Management (TAM) for a new, high-growth, velocity segment within Stripe, partnering with GTM, Product, and Reactive Support partners
  • Scale the team globally as the demand increases
  • Guide your team and the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs
  • Ensure that team members are happy, effective, and growing in their career and user work
  • Set clear goals and direction for the team and each individual; provide regular feedback on your team members' performance
  • Analyze data from user feedback and experiences to drive efficiency and build quality
  • Be an advocate for Stripe users and champion for users' needs internally
  • Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
  • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
Requirements
  • 5+ years of experience in technical client services or technical account management programs
  • 1+ years of people management experience (individual contributors)
  • Experience in forming and growing highly effective teams in emerging or uncharted lines of business
  • Excellent written and verbal communication skills
  • An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example
Preferred Qualifications
  • Experience with fintech SaaS products and/or Payments industry
  • Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with a winning track-record
  • Proven ability to scale a technical services or technical support team in a high-growth environment
What We Offer

At Stripe, we offer a competitive salary range of $126,400 - $189,400, as well as additional benefits such as equity, company bonus or sales commissions/bonuses, 401(k) plan, medical, dental, and vision benefits, and wellness stipends.

This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). We encourage you to apply for roles that match the location where you currently or plan to live.

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