IT Technical Account Manager

4 weeks ago


Seattle, Washington, United States Pacific Office Automation Full time
Job Title: Technical Account Manager

Pacific Office Automation is seeking a skilled Technical Account Manager to join our team in Seattle, WA.

This role involves supporting our current client base in a post-sales relationship, providing technical direction and support, and maintaining a good working technology relationship with current clients and sales engineers.

Key Responsibilities:

  • Provide technical recommendations during the initial sales process and assist with a technology roadmap.
  • Design, write, and develop a scope of work for IT applications and hardware installations.
  • Facilitate meetings and strategic planning sessions with current clients to satisfy, retain, and expand our account base.
  • Develop and maintain a 'trusted advisor' relationship with the current IT service desk, sales teams, and clients.
  • Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements.

Requirements:

  • 3-5 years experience as a Technical Account Manager.
  • Bachelor's degree in Business, Computer Science, or Management Information Systems.
  • Net+ Certified, MCP, MCA, MCSE, Cloud, Firewall.
  • Knowledge of IT managed services, IT Project engineer, sales experience, coupled with management in a technical field.
  • A good understanding of general IT operations and service management.

Benefits:

  • Trips, clubs, awards, group events, team building.
  • Team-player environment.
  • Matched 401k.
  • Medical/Dental/Vision/Life insurance plans.
  • Monthly car allowance.
  • PTO, Vacation, Sick Leave.
  • FSA programs/HSA programs.
  • Compensation: $60,000-100,000/year DOE.

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.



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