SaaS Billing Operations Lead
3 weeks ago
Lexipol LLC is a dynamic company that empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are looking for an experienced SaaS Billing Operations Lead to join our team.
About the Role:
As a SaaS Billing Operations Lead, you will be responsible for leading our billing operations, ensuring accurate and timely invoicing for all product lines. You will also oversee the consolidation of billing processes for multiple products into a unified system, streamline workflows, and implement automation tools to enhance efficiency. Additionally, you will manage and mentor a diverse team of billing leads and specialists, providing guidance, training, and development opportunities to foster a collaborative and high-performing environment.
Requirements:
- Ensure that all customer invoices are generated and sent accurately and on time
- Maintain 100% compliance with accounting standards, ensuring accurate and timely revenue recognition across all products
- Successfully consolidate billing processes for SaaS products into a unified system, resulting in streamlined operations and reduced manual workload
- Reduce the overall billing cycle time by improving processes and implementing automation tools
- Achieve improvement in customer satisfaction related to billing processes (as measured by NPS) ensuring smooth and error-free billing experiences
- Establish clear performance metrics and professional development opportunities for each team member
- Decrease the number of billing discrepancies and customer disputes through process improvements, detailed auditing and better communication with customers
- Deliver consistent, accurate and timely reports on billing metrics to senior leadership , providing actionable insights on a quarterly basis
Salary:$87,000 plus an annual bonus.
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