Customer Service Professional

2 days ago


Scottsdale, Arizona, United States iMemories Full time

About the Role

We are seeking a Customer Service Professional to join our team. This role involves providing exceptional communication to customers via telephone, email, and face-to-face interactions. As a key member of our customer service team, you will be responsible for identifying and resolving customer issues, escalating when necessary, and maintaining a positive and professional demeanor at all times.

Key Responsibilities:

  • Provide exemplary customer service through various communication channels
  • Identify and resolve customer issues in a timely and efficient manner
  • Maintain accurate records of customer interactions
  • Contribute to the development of process improvements and best practices
  • Promote a positive company image through excellent communication and interpersonal skills

Requirements:

  • Excellent verbal and written communication skills
  • Proven ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
  • Familiarity with customer relationship management software preferred

Benefits:

  • Competitive salary range: $20-$25 per hour
  • Medical, dental, and vision insurance
  • Retirement plan with employer match
  • Paid time off and holidays
  • Opportunities for professional growth and development


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