Customer Service Professional
2 days ago
About the Role
We are seeking a Customer Service Professional to join our team. This role involves providing exceptional communication to customers via telephone, email, and face-to-face interactions. As a key member of our customer service team, you will be responsible for identifying and resolving customer issues, escalating when necessary, and maintaining a positive and professional demeanor at all times.
Key Responsibilities:
- Provide exemplary customer service through various communication channels
- Identify and resolve customer issues in a timely and efficient manner
- Maintain accurate records of customer interactions
- Contribute to the development of process improvements and best practices
- Promote a positive company image through excellent communication and interpersonal skills
Requirements:
- Excellent verbal and written communication skills
- Proven ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
- Familiarity with customer relationship management software preferred
Benefits:
- Competitive salary range: $20-$25 per hour
- Medical, dental, and vision insurance
- Retirement plan with employer match
- Paid time off and holidays
- Opportunities for professional growth and development
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