Financial Assistance Representative

2 months ago


Tucson, Arizona, United States Hughes Federal Credit Union Full time
Loan Contact Group Representative

Position Overview:
As a vital member of our team, you will assist members, staff, and external parties with various aspects of inbound consumer lending inquiries for the credit union.

Compensation: $19.50 per hour

About Our Organization:
Hughes Federal Credit Union is committed to enhancing the financial well-being of our members and the Tucson community. We actively support local initiatives that foster financial education. Become part of our award-winning team.

Key Responsibilities:

  • Loan Payoff Management: Accurately calculate and provide loan payoff estimates while documenting them for future reference.
  • Application Status Tracking: Assess the status of loan applications, respond to inquiries, and facilitate connections with lending representatives.
  • Payment Information Review: Discuss payment details with members, clarify payment methods, and supply necessary documentation.
  • Assistance with Past Due Loans: Support members facing past due loans and coordinate with the Collection Department as necessary.
  • Loan Modification Guidance: Assist members in navigating the processes for loan modifications or changes to due dates.
  • Payment Processing: Present payment options and execute transactions on behalf of members.
  • Title and Registration Inquiries: Address member questions regarding titles, liens, registrations, or MVD matters.

Qualifications:

  • At least six months of relevant experience.
  • High school diploma or equivalent qualification.

Employee Benefits:

  • Generous Paid Time Off Policy, including up to 15 days in the first year.
  • 401(k) plan with a 7% company match.
  • Health, Dental, and Vision Insurance, including HSA and complimentary Vision Insurance.
  • Life and Disability Insurance provided by the Credit Union.
  • Competitive salary and opportunities for career advancement.

Background screening, credit check, and E-Verify are required. Join Hughes Federal Credit Union today.



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