Repair Center Professional

3 days ago


Danville, California, United States Watchfire Signs LLC Full time
Job Overview

We are seeking a highly skilled Repair Center Clerk to join our team at Watchfire Signs LLC. The successful candidate will be responsible for managing our RMA program, inventory, and providing exceptional customer service.

Key Responsibilities
  • Process incoming and outgoing advance-shipped replacements and RMA cores.
  • Research customer issues and concerns, utilizing strong analytical skills and excellent Microsoft Office skills.
  • Manage repair inventory, ensuring timely delivery of parts and services.
  • Data mine to provide critical information to the repair center supervisor, supporting data-driven decision making.
  • Prepare technical instructions for parts installation, RMA procedures, and other technical writing to support dealers.
  • Fulfill service orders, including reviewing orders, pulling complex electronics parts from the warehouse, testing and programming parts, setting up for customers, boxing and preparing parts for shipment.
Qualifications/Skills
  • Strong Microsoft Office skills required, with emphasis on proficiency in Word, Excel, and Outlook.
  • Customer service experience is highly desirable.
  • Excellent written and verbal communication skills, including the ability to write clear, technical instructions.
  • Good attention to detail, problem-solving skills, and ability to develop and follow clear procedures.


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