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Patient Services Associate

2 months ago

Grand Rapids, Minnesota, United States Grand Itasca Full time
Position Overview

What You Can Anticipate:

At Grand Itasca, our Patient Access Services Representatives are valued for their dedication, meaningful contributions, and teamwork. We are committed to hiring individuals who strive to enhance the operational efficiency of our healthcare facilities. If you are passionate about improving the daily functions of our healthcare environment, Grand Itasca is the ideal place for you.


We appreciate your interest in joining our team.

Grand Itasca offers a supportive environment for Patient Access Services Representatives. As a non-profit organization, we aim to lead in the transformation of rural healthcare by delivering exceptional quality, accessibility, and value. Our success is rooted in the collaboration and teamwork of our diverse and talented workforce. With over 700 employees across various roles, Grand Itasca provides numerous career pathways.


Let's discuss the benefits.

  • Competitive compensation
  • Tuition reimbursement and scholarship opportunities
  • Health, dental, vision, and life insurance coverage begins after 30 days of employment
  • Generous paid time off to promote a healthy work-life balance
  • Short-term disability benefits
  • 401K plan with employer contributions
  • Experience-based pay
  • Employee referral incentives
  • On-the-job training provided

About the Role

  • Patient Access Services Representative - Rapid Clinic/Clinic
  • Part-Time .5-.8 FTE hours per pay period
  • Shifts include Days, Evenings, and Every Third Weekend
  • On-site at Grand Itasca Clinic & Hospital

Job Summary:

The Patient Access Services Representative is tasked with overseeing the patient registration process. This role includes verifying insurance information and ensuring the completion of registrations. Additionally, the representative is responsible for initiating referrals and securing financial accounts.

Key Responsibilities:

  • Welcome patients arriving for scheduled appointments by obtaining necessary consents, signatures, documents, and insurance verification.
  • Schedule patient appointments efficiently.
  • Collect co-payments at the time of service.
  • Identify coverage or self-pay issues and engage Financial Advocates as necessary.
  • Input patient information and scan required documents into the scheduling system.
  • Collaborate with the Business Department to support the revenue cycle.
  • Exhibit excellent customer service skills with both patients and colleagues.

Qualifications:

  1. Must be at least 18 years old.
  2. One year of customer service experience is required.
  3. An associate degree in a business-related field is preferred.
  4. Ability to collect co-payments and communicate financial information effectively.
  5. Strong computer skills are essential.
  6. Exceptional customer service abilities are a must.
  7. Adherence to all Grand Itasca Clinic & Hospital policies is required.
  8. Consistent and reliable attendance is expected.
  9. Willingness to cover all Patient Access areas as needed.
  10. One year of admitting or health insurance experience is preferred.
  11. Perform additional duties as assigned.

About Grand Itasca:

Grand Itasca combines the advantages of a large, reputable health system with the personal touch of a local community provider. As a non-profit, state-of-the-art integrated clinic and hospital, we proudly offer a comprehensive range of high-quality services and specialties to our community. Experience our patient-centered approach to healthcare, conveniently located close to home.


EEO/AA Employer/Vet/Disabled. All qualified applicants will receive consideration without regard to any lawfully protected status.

Job Posted by ApplicantPro