Optical Retail Specialist

3 weeks ago


Corte Madera, California, United States EssilorLuxottica Group Full time

Job Title: LensCrafters - EyeCare Advisor

Job Summary:

We are seeking a highly skilled and customer-focused EyeCare Advisor to join our team at LensCrafters. As an EyeCare Advisor, you will be responsible for delivering exceptional patient care and providing a personalized experience for our customers.

Key Responsibilities:

  • Customer Service: Greet customers in a friendly and courteous manner, answer phone calls promptly, and provide excellent customer service to ensure a positive experience.
  • Optical Care: Review prescriptions and patient information carefully, identify special needs, and consult with Optician, Managing Doctor, or Retail Management as necessary.
  • Product Knowledge: Demonstrate knowledge of current fashion trends, explain features and benefits of various lenses and frames, and assist customers in selecting frames and lenses that meet their needs.
  • Technical Skills: Operate the POS system, process shipments, and handle patient records in accordance with HIPAA.
  • Store Maintenance: Maintain a safe working environment, ensure visual displays are in accordance with company guidelines, and respond to changes in store promotions.

Requirements:

  • Education: High School graduate or equivalent
  • Skills: Strong customer service skills, knowledge of current fashion trends, strong communicator and listener, problem-solving ability, familiarity with cash register, computers, and calculators
  • Preferred Qualifications: Previous experience in customer service, retail, and/or optical, strong interpersonal skills

Benefits:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law.



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