Customer Experience Manager

5 days ago


Gallatin Gateway, Montana, United States Best Buy Full time
About the Role

We are seeking a highly skilled and experienced Retail Experience Supervisor to join our team at Best Buy. As a Retail Experience Supervisor, you will be responsible for leading a team of employees to deliver exceptional customer experiences and drive business results.

Key Responsibilities
  • Maintain Positive Customer and Employee Experiences
    • Develop and implement strategies to improve customer satisfaction and loyalty
    • Lead by example and promote a positive and inclusive work environment
  • Drive Localized Customer and Employee Engagement
    • Develop and execute plans to increase customer engagement and loyalty
    • Collaborate with cross-functional teams to drive business results
  • Provide Positive Experiences, Skill Development, and Performance Management
    • Develop and implement training programs to enhance employee skills and knowledge
    • Conduct regular performance evaluations and provide constructive feedback
  • Lead Efforts to Maximize Positive Results or Course-Correct When Needed
    • Develop and implement strategies to drive business results and improve performance
    • Collaborate with cross-functional teams to address challenges and opportunities
Basic Qualifications
  • Leadership Experience
    • One year of leadership experience in a retail or customer-facing environment
  • Customer Service and Sales Experience
    • Previous experience in sales, customer service, or related fields
  • Teamwork and Communication Skills
    • Ability to work successfully as part of a team and communicate effectively with employees and customers
  • Flexibility and Availability
    • Ability to work a flexible schedule, including holidays, nights, and weekends
Preferred Qualifications
  • Consumer Electronics Industry Experience
    • One year of experience in the consumer electronics industry
  • Retail Sales Goal Setting
    • Prior experience setting retail sales goals and driving business results
What's in it for You

We are committed to helping our employees thrive at work and at home. We offer a comprehensive benefits package that includes:

  • Competitive Pay
  • Generous Employee Discount
  • Financial Savings and Retirement Resources
  • Support for Your Physical and Mental Well-being
About Us

At Best Buy, we are passionate about enriching lives through technology. We bring this to life every day by humanizing and personalizing tech solutions for every stage of life. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We are committed to being a great place to work, where you can unlock unique career possibilities and bring your full, authentic self to work.



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