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Junior Customer Service Representative

2 months ago

New York, New York, United States Peak State Partners Full time

Are you a recent graduate eager to start your career in customer service and marketing? This is an excellent opportunity to embark on a professional journey with a leading marketing firm as an Entry-Level Customer Service Representative. You will gain hands-on experience while working in a collaborative environment that fosters personal and professional growth.

About Peak State Partners:

At Peak State Partners, we specialize in delivering outstanding marketing solutions that engage our clients and their target audiences. As an Entry-Level Customer Service Representative, you will be an essential part of our team, providing exceptional service and gaining insights into the marketing industry. If you are motivated to learn and contribute in a supportive setting, we would be delighted to have you on board.

Key Responsibilities:

In your role as an Entry-Level Customer Service Representative, you will be instrumental in enhancing client relationships and improving their overall experience. Your duties will include:

  • Providing outstanding customer support to clients, addressing their inquiries and concerns.
  • Assisting clients through various communication channels with professionalism and efficiency.
  • Working closely with different teams to ensure client satisfaction and success.
  • Gaining knowledge of our marketing strategies, services, and industry trends.
  • Actively participating in the planning and execution of marketing campaigns.
  • Maintaining accurate client records and essential documentation.
  • Identifying opportunities to improve and streamline customer service processes.
Desired Skills and Attributes:

We are looking for recent graduates who possess the following skills and attributes:
  • Excellent written and verbal communication abilities.
  • A strong customer-focused approach with a commitment to delivering high-quality service.
  • Effective problem-solving skills and a proactive attitude towards challenges.
  • A basic understanding of marketing principles and strategies.
  • A collaborative mindset with the ability to thrive in a team-oriented environment.
  • Attention to detail and strong organizational capabilities.
  • Flexibility and a genuine desire to learn and develop.
  • Proficiency in standard office software and communication tools.
Benefits of Joining Us:
  • Comprehensive training in customer service and exposure to marketing concepts.
  • Engagement in diverse marketing campaigns and strategies.
  • Mentorship from experienced marketing professionals.
  • Opportunities to enhance your skill set within a dynamic marketing environment.
  • A supportive atmosphere that values teamwork and innovation.
  • Potential for career advancement and growth.
  • Experience the vibrant lifestyle associated with a diverse and culturally rich environment.
Application Process:

If you are ready to launch your career in customer service and marketing, we encourage you to submit your resume along with a cover letter that highlights your enthusiasm for teamwork, your dedication to customer service, any relevant experiences, and your aspirations in the marketing field. We look forward to hearing from you