Veterinary Support Associate
3 days ago
We are a AAHA accredited veterinary hospital located in Philadelphia, PA. Our goal is to provide top-notch medical services and preventive care support for your companion throughout their lifetime.
Salary Range$15.00 - $18.00/hour (based on experience)
About the RoleThe Veterinary Receptionist will be the first and last contact that a client will have with the hospital, creating lasting impressions. This role requires exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations.
- Maintain and uphold the Core Values and Mission Statement of Society Hill Veterinary Hospital.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
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