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Healthcare Customer Service Representative

2 months ago

Syracuse, New York, United States Planned Parenthood of Central & Western New York Full time

Position Type: Full-time

Overview: The Patient Services Specialist plays a vital role in ensuring that patients receive exceptional care and support at Planned Parenthood of Central and Western New York (PPCWNY). Our organization is dedicated to providing comprehensive health services and education, empowering individuals and families with respect and without judgment.

Core Responsibilities:

  • Welcome patients and visitors with a friendly demeanor, ensuring a positive first impression.
  • Efficiently manage phone communications, including answering calls, screening inquiries, and relaying messages as necessary.
  • Address patient inquiries and concerns with confidentiality and compassion.
  • Maintain a tidy and organized workspace, adhering to HIPAA regulations to protect patient privacy.
  • Schedule, confirm, and adjust patient appointments promptly and efficiently.
  • Verify and input patient demographic and insurance details into the Electronic Practice Management System (EPM) for accurate billing.
  • Ensure necessary consents are obtained and documented in EPM.
  • Assess patient eligibility for various programs, including Medicaid and Family Planning benefits.
  • Assist patients in completing insurance forms and gathering required documentation.
  • Process payments and inform patients of any outstanding financial obligations.
  • Provide emergency contraceptives and other supplies to walk-in patients in accordance with established policies.
  • Review and enter client visit records into EPM, ensuring accuracy and completeness.
  • Participate in compliance and quality initiatives, contributing to the overall success of the organization.

Qualifications:

  • High School Diploma or GED preferred.
  • 1-3 years of experience in healthcare or medical billing is preferred; customer service experience is also valuable.

Skills and Abilities:

  • Ability to handle sensitive client information with discretion.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Excellent customer service and communication skills, with proficiency in MS Office applications.
  • Capacity to work independently and adapt to a flexible schedule.
  • Proficiency in a second language, such as Spanish, Nepali, Arabic, or Swahili, is a plus.

Physical Requirements:

  • Ability to perform essential functions with or without accommodation.
  • Reliable transportation and a valid driver's license are required.

Compensation and Benefits:

PPCWNY offers competitive pay ranging from $16.50 to $19.18 per hour, determined by experience and qualifications. Our benefits package includes generous Paid Time Off, health insurance options, a 401(k) plan with matching contributions, and more.

We are an equal opportunity employer committed to workforce diversity and encourage applications from individuals of diverse backgrounds.