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Retail Customer Service Team Member

2 months ago

Grand Forks, North Dakota, United States Michaels Stores Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Provide personalized service to customers, answering questions and offering solutions to meet their needs.
  • Process transactions efficiently and accurately, handling cash, credit, and other payment methods.
  • Engage customers in our Rewards program and Private Label Credit Cards, promoting loyalty and driving sales.
  • Participate in visual merchandising and store recovery efforts, maintaining a visually appealing store environment.
  • Assist with inventory management, including receiving and stocking merchandise, and maintaining accurate inventory levels.
  • Support shrink and safety initiatives, adhering to company policies and procedures.
  • Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer

As a Retail Customer Service Team Member at Michaels Stores, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to fostering a positive and inclusive work environment, where every team member feels valued and empowered to succeed.