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Branch Coordinator
2 months ago
This role is responsible for providing exceptional customer service to commercial paint customers, ensuring their needs are met and exceeded. The ideal candidate will have a strong understanding of Sherwin-Williams products and be able to effectively communicate with customers to determine their needs and recommend the right solutions.
Key Responsibilities- Provide excellent customer service to commercial paint customers, ensuring their needs are met and exceeded
- Determine customer needs and recommend the right Sherwin-Williams products and services
- Process sales transactions accurately and consistently with company policies and procedures
- Assist customers in person and over the phone, providing product information and answering questions
- Build productive relationships with wholesale customers, ensuring their needs are met and exceeded
- Maintain precise work order files and formulas, ensuring accuracy and efficiency
- Pull products from the sales floor or warehouse, as needed
- Tint and mix products to customer specifications, ensuring quality and accuracy
- Stock shelves and set up displays, maintaining a visually appealing store environment
- Clean store equipment, ensuring a safe and efficient work environment
- Load and unload delivery trucks, as needed
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
- Remain knowledgeable on products offered, discussing available options with customers
- Comply with inventory control procedures, ensuring accuracy and efficiency
- Suggest ways to improve sales, providing valuable insights and recommendations
- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- Must have at least one year of experience working in a delivery, retail, or customer service position
- Must have previous work experience selling paint and paint-related products
- Have a valid, unrestricted driver's license
- Have at least a high school diploma or GED
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish