Operations Director

3 weeks ago


Boynton Beach, Florida, United States Fortis Fire and Safety Full time
Job Title: Operations Manager

At Fortis Fire and Safety, we are seeking an experienced Operations Manager to lead our Sprinkler and Fire Alarm division. As a key member of our team, you will be responsible for driving business performance, ensuring operational excellence, and delivering exceptional customer satisfaction.

Key Responsibilities:
  • Partner with Human Resources to recruit, train, and develop team members, ensuring they are current on required training and certifications.
  • Lead with a focus on excellence in recruiting, hiring, retention, performance management, and career development for employees.
  • Analyze market trends and business performance to ensure strategies effectively meet financial budgets and recommend changes or adjustments as needed.
  • Understand local construction market trends, changes in code or legislation, and the competitive landscape.
  • Track, forecast, and communicate all costs, profits, and financial measures of the total sprinkler construction business.
  • Collaborate with the service department to ensure successful and smooth project turnovers.
  • Conduct regular business review meetings to inspect performance, analyze issues, and implement corrective action plans.
  • Routinely review non-financial and financial key performance indicators for sales, design, field installation, operational administration, and project management.
  • Determine, budget, and plan for the business's staffing needs and work with resources to achieve the plan.
  • Communicate with customers regarding job concerns or problems to pursue a proper resolution, ensuring customer satisfaction in line with a world-class service model.
  • Manage and develop important subcontractor and vendor relationships, creating alliances that support our strategy and deliver the quality we and our customers expect.
  • Maintain key relationships with strategically important customers to influence future opportunities and gauge customer satisfaction.
Requirements:
  • Seven years of management experience in the Fire & Safety industry.
  • Five years of experience communicating with other trades, customers, project managers, county officials, and general contractors in a professional and influential manner.
  • At least three years of experience in problem-solving and managing customer escalations through system changes.
  • Knowledgeable of NFPA 13D, 13R, 13, 14, and NFPA 72.
  • Must understand Fire protection codes, technical data, and installation instructions.
  • General knowledge of Microsoft-related software.
  • Strong business acumen with the ability to think strategically and execute tactically.
  • Capacity to isolate and prioritize issues and apply focus on implementing top-level, strategic solutions and the day-to-day tactics necessary for winning in the marketplace.
  • Ability to build rapport and establish credibility, having sufficient presence and expertise to impact the business in a powerful way and the confidence to act quickly and rally a team around an initiative.
  • Collaborating and influencing skills, proven ability to create constructive relationships with senior management and peers within the company, being recognized as a partner and resource by all.
  • Superb time management skills.
Preferred Qualifications:
  • Bachelor's degree in Business.
  • NICET Certification.
Compensation:$120,000 - $130,000/year depending on experience

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