Care Manager

2 weeks ago


New York, New York, United States NYC Health Hospitals Full time
Job Summary

The Care Manager is a critical role in optimizing members' healthcare and delivery of care experience with expected cost savings due to improved quality of care.

This position requires engagement and understanding of the member's needs, environment, providers, support system, and optimization of services available to them.

  • Assess and evaluate member's needs
  • Be a creative, efficient, and resourceful problem solver
  • Serve as member's advocate and accompany them throughout their care journey

The Care Manager is monitored and assessed based on value added to improved health status of member, including disease management, physical and behavioral, medication adherence, and utilization of emergency services, hospitalizations, and avoidable complications.

Key Responsibilities
  • Physically meet members where they are to gain deep understanding of their situation and needs
  • Problem solve member's problems and needs: clinical, psychosocial, financial, environmental
  • Provide services to members of varying age, clinical scenario, culture, financial means, social support, and motivation
  • Engage members in a collaborative relationship, empowering them to manage their physical, psychosocial, and environmental health to improve and maintain lifelong well-being

The ideal candidate will have a Master's Degree, minimum 3 years' experience in Case Management in a healthcare and/or Managed Care setting, and proficiency with computers navigating in multiple systems and web-based applications.

They will also possess strong verbal and written communication skills, including motivational coaching, influencing, and negotiation abilities, as well as time management and organizational skills.

The Care Manager will be able to form effective working relationships with a wide range of individuals and prioritize and manage changing priorities under pressure.

They will also be able to use Microsoft Office applications, including Word, Excel, and PowerPoint, and Outlook.

Requirements
  • Master's Degree required
  • Minimum 3 years' experience in Case Management in a healthcare and/or Managed Care setting
  • Proficiency with computers navigating in multiple systems and web-based applications
  • Strong verbal and written communication skills
  • Time management and organizational skills


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