Professional Phone Support Specialist
3 weeks ago
Clark Creative Solutions is a leading provider of innovative solutions for businesses. We are seeking an experienced Call Center Representative to join our team and play a critical role in delivering exceptional customer experiences.
This is a dynamic opportunity for a skilled customer service professional who is passionate about making a difference in the lives of our customers.
As a Call Center Representative, you will work closely with our team to resolve customer complaints and issues, perform data entry tasks, and update customer information in our system.
Our ideal candidate will have at least 2 years' experience in a customer service or call center environment, with a proven track record of resolving customer complaints and issues efficiently.
A strong understanding of phone etiquette guidelines and ability to analyze customer situations to determine the best course of action is essential for this role.
The successful candidate will also possess excellent verbal and written communication skills, with the ability to analyze customer situations and provide effective solutions.
Responsibilities:- Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues
- Maintain a high level of professionalism and empathy while interacting with customers
- Have at least 2 years' professional experience in Customer Service/ Call Center environment
- Strong data entry skills with attention to detail
- Ability to analyze customer situations and provide effective solutions
- Familiarity with medical terminology and medical office procedures (a plus)
This is a full-time position working Monday through Friday from 8:30 – 5:00 PM EST, except for Federal holidays. Our office is located in Silver Spring, MD, and we offer a competitive salary of $18.01 - $20.00 per hour.
Our benefits package includes 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance.
This is a fantastic opportunity for a skilled customer service professional to join our team and make a positive impact on our customers' lives.
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