Field Engineering Specialist

3 weeks ago

New Orleans LA USA, United States Roche Holdings Inc. Full time
The Opportunity

Roche Support Network is seeking a highly skilled Field Engineering Specialist to provide exceptional support to customers in the laboratory setting. As a key member of our team, you will be responsible for showcasing your expertise in technical repair and installation for Roche assigned product lines, offering valuable service to laboratory customers, and providing routine technical support, on-site service, repair, and installation of Roche products.

Key Responsibilities:
  • Diagnose and resolve mechanical, hardware, software, and system failures
  • Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
  • Provide routine technical support, on-site service, repair, and installation of Roche products
  • Serve as a customer contact for technical and service-related issues
  • Perform preventative maintenance and troubleshoot issues
Requirements

To be successful in this role, you will need:

  • High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
  • 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking
  • Successfully training or certification as defined by RD Services Leadership and policy
  • Ability to travel, including some overnight travel, is required
Preferred Qualifications:

We are looking for candidates with:

  • 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
  • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
  • The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
About Roche

At Roche, we are committed to pushing back the frontiers of healthcare. With over 100,000 people across 100 countries, we are a global leader in research-focused healthcare. Our success is built on innovation, curiosity, and diversity. We offer a broad portfolio of products, tools, and services that help in the prevention, diagnosis, and management of diseases. We are an equal opportunity employer and strictly prohibit unlawful discrimination based on an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

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