Customer Support Analyst

2 weeks ago


Frisco, Texas, United States Thomson Reuters Full time
About the Role:

The Customer Support Analyst will act as a resource for consolidating and translating business requirements into functional design documents. This role will review business and product needs for complex projects and provide support to customers as required. The ideal candidate will have strong analytical and troubleshooting skills, with the ability to understand and articulate technical requirements.

Key Responsibilities:

* Elicit, write formal specifications, and communicate business requirements between development and client
* Translate complex business requirements into technical solutions
* Make technical solution recommendations to meet requirements
* Prepare HTML mockups of proposed screens
* Develop functional specifications according to standard templates
* Define business rules and logic, as well as acceptance criteria
* Perform requirements gathering and business analysis through techniques such as data gathering, reviewing current system documentation, business process modeling, and gap analysis

Requirements:

* Bachelor's degree in computer science, computer engineering, business, or related field
* 2+ years' experience in requirements gathering and preparation of functional specifications or other technical documentation
* Strong analytical, troubleshooting, and decision-making skills
* Proven understanding of the full software development lifecycle
* Quality-focused, organized, and deadline-oriented
* Ability to understand, articulate technical requirements, and translate that information into technical documentation

About Thomson Reuters:

Thomson Reuters is a global business that relies on diversity of culture and thought to deliver on its goals. We seek talented, qualified employees in all our operations around the world, regardless of race, color, sex/gender, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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