IT Support Specialist Senior Lead
6 days ago
Vets Hired seeks an experienced IT Support Specialist Senior to join our team. This role involves providing top-notch technical support to end-users, resolving complex issues, and contributing to the development of IT procedures.
About the Role
The ideal candidate will have a strong background in modern desktop and server operating systems, industry-specific computer software, and application support experience with Microsoft Office 365 and mainstream web browsers. A working knowledge of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools, is also essential. Additionally, the candidate should possess exceptional written and oral communication skills, as well as exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Responsibilities
This senior-level position entails:
- Ensuring proper computer operations for end users to accomplish business tasks.
- Resolving escalated end-user help requests within established procedures.
- Providing support through coordinating computer moves, add-ons, changes, software upgrades, and configuration enhancements.
- Managing and leading activities of IT Support Specialists I/II; assisting in helping desk and desktop teams on medium and high-priority projects.
- Maintaining equipment inventory; creating and maintaining technical documentation.
- Contributing to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation as necessary.
- Leading and assisting in providing support to level I and II when request volumes are high.
Requirements
To be considered for this position, applicants must possess:
- A High School diploma/GED and four (4) years of related experience in modern desktop and server operating systems, industry-specific computer software, and application support experience with Microsoft Office 365 and mainstream web browsers.
- Industry-related certifications preferred.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Advanced knowledge of Microsoft Windows 10 operating systems and the Microsoft Office 365 suite of products.
- Maintain up-to-date knowledge of IT operating procedures and standards as well as changing technologies; willing to accept future training and certification.
What We Offer
Vets Hired offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. Our company culture values employee growth and development, offering opportunities for professional advancement and continuing education.
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