Customer Service Operations Manager

1 week ago


North Little Rock, Arkansas, United States Customs Goods LLC Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Customs Goods LLC. As a key member of our operations team, you will be responsible for providing exceptional customer service to internal and external customers, driving customer satisfaction, and leading a team of customer service representatives.

Key Responsibilities
  • Drive customer satisfaction through ownership of daily execution for designated branch, including customer service, technical support, onboarding, order delivery, and warehousing.
  • Produce regular status reports to communicate with internal stakeholders.
  • Lead challenging projects with multiple workflows, internal resources, and third-party vendors for successful execution.
  • Ensure all project activities and deliverables are completed on-time, within scope, and budget.
  • Develop and maintain detailed project plans to track and report progress.
  • Partner with leadership on business forecasting and KPI reporting to ensure alignment with goals.
  • Manage customer distribution and capacity planning across the team to ensure a best-in-class customer experience.
  • Develop a full understanding of customer health to detect early warning signs of churn, identify upsell opportunities, and optimize onboarding processes.
  • Other duties as assigned.
Requirements
  • High school diploma or GED and 2-5 years related experience, with at least 2 years of direct supervisory experience.
  • 3PL experience preferred.
  • Experience in distribution/fulfillment environment is preferred.
  • Knowledge of Microsoft Office/Outlook/Warehouse Management System (WMS).
  • Excellent oral and written communication skills.
  • Ability to create and maintain professional relationships within all levels of the organization.
  • Detail-oriented with excellent follow-up practices.
  • Must be able to be professional at all times and flexible with changing situations.
What We Offer

Customs Goods LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state, and local laws.



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