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Medical Billing Specialist
2 months ago
Job Type: Full-Time, Temp-to-Hire
Education: High School Diploma or Equivalent Required
Background Check: Required
Job Description:
The Billing Support Representative serves as the primary point of contact for billing inquiries from patients, clients, and payors. This entry-level role is ideal for individuals new to the healthcare industry who are looking to develop skills in medical billing with support and supervision.
Responsibilities:
- Provide support to clients and patients in a timely and professional manner.
- Use critical-thinking and problem-solving skills to resolve billing issues.
- Retrieve inbound requests through various channels and address or direct them as needed.
- Correspond with patients to provide and request information necessary for billing.
- Document all interactions with clients, patients, and payors thoroughly in the system.
- Review, identify, and process documents related to billing appropriately.
- Understand frequently asked questions and utilize resources to assist with inquiries.
- Address patient and client inquiries, aiming for one-touch resolution for billing-related issues.
- Demonstrate the ability to:
- Organize and attach documents to corresponding cases.
- Communicate directly with clients in real-time.
- Coordinate and communicate with internal departments.
- Possess preliminary knowledge of billing and insurance.
- Share intermediate product and system knowledge with internal teams.
- Assist with other projects as assigned.
Qualifications:
- High school diploma or equivalent.
- Basic knowledge of medical terminology and ICD-10 codes is required.
- Strong organizational and communication skills.
- Ability to handle multiple inquiries and provide solutions efficiently.
- Familiarity with billing and insurance processes is a plus.
