Luxury Automotive BDC Specialist
3 weeks ago
Compensation: $18 per hour plus bonus opportunities
Work Schedule: Monday to Friday, with occasional Saturdays from 9 AM to 6 PM
KEY RESPONSIBILITIES:
- Completing daily administrative tasks and checklists
- Acting as a brand ambassador
- Understanding the unique needs of each luxury brand to provide an exceptional customer experience
- Handling both outbound and inbound calls
- Delivering high-quality customer service
- Meeting daily performance targets
- Exhibiting strong organizational skills and attention to detail
- Communicating professionally via email and phone with colleagues and clients
- Maintaining an extensive knowledge of luxury dealerships and brands
- Ensuring open communication with the dealership service department
- Proven BDC experience is mandatory
- Luxury BDC experience is preferred
- Exceptional customer service skills are required
- Strong attention to detail and organizational abilities
- Capability to work independently as well as collaboratively
- Aptitude for multitasking in a dynamic environment
- Proficient computer skills and ability to manage data in established systems
BENEFITS:
- Paid Time Off and Vacation
- Paid Holidays
- Medical Insurance
- Dental Coverage
- Vision Insurance
- 401k Plan with Company Match
- Life Insurance
- Disability Insurance
- Training Opportunities
- Tuition Reimbursement
- Service Awards
- Opportunities for Career Advancement
The Tom Wood Group has proudly been a family-owned and locally operated business for over 50 years. Since our inception in 1967, we have expanded beyond automotive to encompass various franchises throughout the Midwest and New Zealand.
Our Core Values include: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity.
Employment offers are contingent upon successfully passing a background check, including a criminal record review, motor vehicle record verification, social security number confirmation, and a drug test at a certified facility. Tom Wood Group is an equal-opportunity employer.
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