Current jobs related to Customer Care Team Leader - Richardson, Texas - Associa

  • Customer Experience Leader

    2 weeks ago

    Richardson, Texas, United States Chewy Full time

    Customer Care Leader OpportunityChewy is seeking an experienced leader to drive customer-centric initiatives and foster a culture of customer obsession.Key Responsibilities:Lead a team that deeply understands customer needs and drives feedback to inform business decisions.Develop and implement strategies to enhance customer experience and...

  • Team Leader

    1 month ago

    Richardson, Texas, United States Panera Bread Full time

    Unlock Your Potential as a Team Manager at Panera BreadAre you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for developing and motivating high-performing teams? If so, we want to hear from you!As a Team Manager at Panera Bread, you will be responsible for leading a...

  • Clinical Team Leader RN

    4 weeks ago

    Richardson, Texas, United States Methodist Richardson Medical Center Full time

    Job Title: Clinical Team Leader RNMethodist Richardson Medical Center is seeking a skilled Clinical Team Leader RN to join our team. As a Clinical Team Leader RN, you will be responsible for providing direct patient care as the charge nurse and maintaining a safe and therapeutic environment.Responsibilities:Provide front-line leadership and decision-making...

  • Clinical Team Leader

    4 weeks ago

    Richardson, Texas, United States Methodist Richardson Medical Center Full time

    Clinical Team Leader Job DescriptionThe Clinical Team Leader plays a vital role in ensuring the delivery of high-quality patient care as the charge nurse. This position requires strong leadership and decision-making skills to maintain a safe and therapeutic environment.Key Responsibilities:Provide front-line leadership and decision-making for departmental...

  • Right of Way Team Leader

    2 weeks ago

    Richardson, Texas, United States Halff Associates Full time

    Job Title: Right of Way Team LeaderHalff Associates is seeking a highly skilled and experienced Right of Way Team Leader to join our team in Richardson, TX. As a key member of our Right of Way team, you will be responsible for overseeing and leading a team of Right of Way specialists, as well as market our Right of Way services both internally and...

  • Shift Leader

    4 weeks ago

    Richardson, Texas, United States 1216 - Dave's Hot Chicken - Richardson Full time

    Job SummaryWe are seeking a highly motivated and organized Shift Leader to join our team at Dave's Hot Chicken - Richardson. As a Shift Leader, you will be responsible for ensuring the smooth operation of our restaurant during your shift, including supervising team members, managing inventory, and maintaining a high level of customer satisfaction.Key...

  • Shift Leader

    2 weeks ago

    Richardson, Texas, United States Panera Brands Full time

    About UsWe're a company that believes in the power of the bagel to bring people together. Our bakeries have been serving up fresh, delicious bagels since 1995, and we're committed to spreading joy and happiness in the world.Job DescriptionWe're looking for a Shift Leader to join our team. As a Shift Leader, you'll be responsible for collaborating with our...

  • Shift Leader

    2 weeks ago

    Richardson, Texas, United States Insomnia Cookies Full time

    {"title": "Shift Leader", "description": "Be the Captain of Our BakeryAs a Shift Leader at Insomnia Cookies, you'll be the driving force behind a successful shift. You'll predict and manage the flow of business, ensuring a productive and fun night for your store.Key Responsibilities:Provide exceptional customer service and quality products to all...

  • Bakery Team Lead

    2 weeks ago

    Richardson, Texas, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and motivated Bakery Associate Team Leader to join our team at Whole Foods Market. As a key member of our store operations team, you will be responsible for assisting the Team Leader in all aspects of daily operations, including profitability, expense control, buying, merchandising, labor, regulatory compliance, and...

  • Sales Leader

    2 weeks ago

    Richardson, Texas, United States BOURDON Full time

    Lead Our Organization to SuccessBourdon is seeking a highly motivated and experienced sales professional to join our team. As a leader, you will be responsible for developing and maintaining relationships with our existing 2,000 business clients, while also identifying new business opportunities and leading a small team to achieve sales goals.Key...

  • Business Leader for Domino's Franchise

    4 days ago

    Richardson, Texas, United States Domino's Franchise Full time

    **Job Overview**We are seeking a highly skilled Business Leader to join our team at Domino's Franchise.As a Business Leader, you will be responsible for building and leading a team, setting high standards for customer service, maintaining exceptional product quality standards, local marketing & community involvement, and exceptional cash handling & inventory...

  • Pizza Artisan Leader

    1 week ago

    Richardson, Texas, United States Zalat Zealots LLC Full time

    Pizza Artisan LeaderAs a Pizza Artisan Leader at Zalat Pizza, you will be responsible for creating a memorable and delicious experience for every customer. Your artistic skills will shine as you craft pizzas that not only taste amazing but look spectacular.Key Responsibilities:Lead the pizza-making team to drive the highest levels of safety, cleanliness,...

  • Shift Leader

    3 weeks ago

    Richardson, Texas, United States Dave's Hot Chicken Full time

    Job Title: Shift LeaderAt Dave's Hot Chicken, we're looking for a skilled Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our restaurant, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Supervise and train team members to ensure they are performing their...

  • Fitness Industry Leader

    3 weeks ago

    Richardson, Texas, United States Amped Fitness Full time

    Unlock Your PotentialAmped Fitness is revolutionizing the fitness industry, and we're looking for a dynamic individual to join our team as an Assistant General Manager. If you're passionate about helping others and driven to succeed, this could be the opportunity of a lifetime.As an AGM, you'll be responsible for maintaining our company culture and energy,...

  • Customer Service Representative

    1 week ago

    Richardson, Texas, United States Cantex Continuing Care Network Full time

    Job Summary: We are seeking a highly skilled and customer-focused Receptionist to join our team at Cantex Continuing Care Network. As a Receptionist, you will be responsible for providing exceptional customer service to families, vendors, and patients, both in person and over the phone. Your duties will include receptionist, clerical, and data input services...

  • Customer Service Engineer

    1 month ago

    Richardson, Texas, United States KLA Full time

    Job Title: Customer Service EngineerAt KLA, we are seeking a highly skilled Customer Service Engineer to join our team. As a key member of our field support team, you will be responsible for providing technical support and repair services to our customers in the semiconductor industry.Key Responsibilities:Evaluate, analyze, diagnose, and fix technical...

  • Customer Service Engineer

    3 weeks ago

    Richardson, Texas, United States KLA Full time

    Job Title: Customer Service EngineerAt KLA, we are seeking a highly skilled Customer Service Engineer to join our team. As a key member of our field support team, you will be responsible for providing technical support and maintenance services to our customers in the semiconductor industry.Key Responsibilities:Evaluate, analyze, diagnose, and fix technical...

  • Customer Service Engineer

    2 weeks ago

    Richardson, Texas, United States KLA Full time

    Job Title: Customer Service EngineerAt KLA, we are seeking a highly skilled and experienced Customer Service Engineer to join our team. As a key member of our Field Support team, you will be responsible for providing technical support and repair services to our customers in the semiconductor industry.Key Responsibilities:Evaluate, analyze, diagnose, and fix...

  • Customer Service Representative

    2 weeks ago

    Richardson, Texas, United States AlphaGraphics Full time

    Retail Customer Service RepresentativeWe are seeking a highly collaborative and dependable Retail Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.Key...

  • Bakery Team Lead

    7 days ago

    Richardson, Texas, United States Whole Foods Market Full time

    Job DescriptionAs a key member of our team, the Bakery Associate Team Leader plays a vital role in ensuring the success of our store's daily operations. This position requires a high level of energy, enthusiasm, and a passion for our products and company philosophy.Key ResponsibilitiesLeadership and Team Development: Lead and develop a high-performing team...

Customer Care Team Leader

2 months ago

Richardson, Texas, United States Associa Full time

Role Overview

  • Facilitate alignment between the overarching strategy and daily functions of the Customer Service Center.
  • Modify and enhance internal workflows to align with our service philosophy.
  • Ensure that the service tone resonates throughout the contact center, establishing necessary frameworks (training, coaching, process documentation) to maintain service quality in line with our philosophy.
  • Take ownership of operational knowledge and serve as the primary point of contact for all homeowner inquiries.
  • Act as a mentor for Customer Care associates, guiding them in their career development.
  • Empower Customer Care to elevate service proficiency by nurturing them into trusted advisors through mentorship, industry knowledge enhancement, and promoting a seamless service experience.
  • Oversee and cultivate the After Hours support team, which operates 24/7.

In this position, you will contribute to all facets of the Customer Care Associate strategy, from fostering a team of enthusiastic service providers to cultivating relationships centered on quality service delivery, including but not limited to:

  • Inspire and guide all direct reports within the Customer Care team, ensuring that training and development initiatives are consistently upheld for each team member.
  • Possess a strong understanding and enthusiasm for key performance indicators within our omnichannel service framework (quality is paramount), and actively drive these metrics.
  • Lead and motivate the customer service representatives to achieve outstanding individual and team performance, resulting in high levels of customer satisfaction.
  • Manage operations through effective performance oversight.
  • Advance career paths for team members.
  • Serve as the primary contact for rapid response management within the Customer Service Center.

Success Factors

  • 1-2 years of experience in a comparable role.
  • Familiarity with COPC standards.
  • Exceptional communication, organizational, and relationship-building abilities.
  • Experience in team leadership, omnichannel service, and offshore service delivery.
  • Unwavering commitment to exceptional service and a strong client focus.
  • Results-oriented and practical mindset.
  • Adaptable and flexible, thriving in a dynamic and fast-paced environment.
  • Proficiency in Spanish is an advantage.
  • The ideal candidate will be responsible for nurturing customer service professionals who deliver a delightful and seamless experience for our clients.
  • Willingness to work second shift to support the overnight team is required.