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Patient Care Coordinator Associate
4 weeks ago
We are seeking a highly skilled and compassionate Patient Care Coordinator Associate to join our team at UnitedHealth Group. As a key member of our clinical support team, you will play a vital role in delivering exceptional patient care and ensuring seamless interactions between patients, families, and healthcare providers.
Key Responsibilities:- Communicate effectively with patients and families to collect demographic and health information, verify insurance eligibility, and process registrations.
- Utilize computer systems to enter, access, and verify patient data in real-time, ensuring accuracy and completeness of information.
- Gather necessary clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
- Collect patient co-pays and conduct conversations with patients on their out-of-pocket financial obligations.
- Identify outstanding balances from patient's previous visits and attempt to collect any amount due.
- Collect data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
- Respond to patient and caregiver inquiries related to routine and sensitive topics in a compassionate and respectful manner.
- Generate, review, and analyze patient data reports and follow up on issues and inconsistencies as necessary.
- Maintain up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
At UnitedHealth Group, we offer a comprehensive benefits package, competitive pay, and opportunities for career growth and development. Our team is dedicated to delivering exceptional patient care and making a positive impact on the communities we serve.
Requirements:- High School Diploma or equivalent required.
- 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role.
- Ability to work part-time, including occasional overtime, given the business need.
- Experience with Microsoft Office products.
- Experience in a Hospital Patient Registration Department, Physician office, or any medical setting.
- Working knowledge of medical terminology.
- Understanding of insurance policies and procedures.
- Ability to perform basic mathematics for financial payments.
