Operations Supervisor

2 weeks ago


Flagstaff, Arizona, United States Holiday Inn Full time
Job Summary

The Hotel Operations Supervisor is a key member of the hotel team, responsible for ensuring the smooth operation of the front office and guest services. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Lead and motivate the front office team to deliver exceptional guest service
  • Ensure the efficient operation of the front desk, including check-in, check-out, and room assignments
  • Manage guest complaints and resolve issues in a professional and courteous manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Monitor and maintain accurate records of guest interactions and feedback
  • Develop and implement strategies to improve guest satisfaction and loyalty
Requirements
  • Bachelor's degree in Hotel Management or related field
  • Minimum 2 years of experience in front office or guest services
  • Strong leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Proficient in Microsoft Office and hotel management software
What We Offer

As a Hotel Operations Supervisor at Holiday Inn, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of dedicated professionals who are passionate about delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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