Barista - Customer Service Expert

3 weeks ago


Oxford, Mississippi, United States Kroger Full time
About the Role

We are seeking a highly skilled Barista to join our team at Kroger. As a Barista, you will be responsible for providing exceptional customer service in a safe and clean environment, ensuring customer satisfaction and loyalty.

Key Responsibilities
  • Deliver outstanding customer service by answering questions, making recommendations, and ensuring customers feel welcome and valued.
  • Gain and maintain knowledge of products, including coffee, tea, and other beverages, to provide accurate information and make suggestions.
  • Collaborate with colleagues to achieve company goals, promote teamwork, and maintain a positive work environment.
  • Prepare beverages to recipe and standards, using proper equipment and techniques, and tender transactions accurately.
  • Offer product samples, inform customers of promotions, and provide fresh products to meet customer needs.
  • Recommend coffee shop items to customers, ensuring they receive the products they want and need.
  • Use equipment, such as refrigerators, freezers, and ovens, according to company guidelines, and prepare, package, label, and inventory ingredients.
  • Check product quality, review sell-by dates, and take appropriate action to maintain freshness and quality.
  • Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer, and label, stock, and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager and stay current with present, future, seasonal, and special ads.
  • Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management, and adhere to all food safety regulations and guidelines.
  • Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents, report safety risks, issues, or illegal activity, and maintain a safe and clean work environment.
Requirements
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Previous comparable experience in a customer-facing role is desired.
About Us

Kroger is a leading grocery retailer with a rich history of innovation and a commitment to feeding the human spirit. We take pride in bringing diverse teams together to create amazing experiences for our customers, communities, and each other. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.



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