Customer Experience Manager

7 days ago


Monroe, North Carolina, United States Burlington Full time

Overview:

In this role as Customer Service Lead, you will lead day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional service.

You will interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Main Responsibilities:

  • Drive improvement in friendliness, speed of checkout, and customer feedback surveys.
  • Model company core values, Our Burlington philosophy, and appropriate back-of-house standards.
  • Coordinate meal and break periods, monitor schedule adherence, and maintain a clean and organized front-end area.

Requirements:

  • Candidates must be able to work a flexible schedule, including evenings, weekends, and holidays.
  • Able to lift and move heavy boxes, and stand for long periods.

Why Work With Us:

We offer a competitive hourly rate of $10.50, flexible scheduling, and a comprehensive benefits package, including medical coverage, 401(k), and paid time off.



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