IT Project Manager II

5 days ago

Cincinnati, Ohio, United States Kinettix Full time
Job Summary

At Kinettix, we are seeking a highly skilled Project Manager II to oversee projects related to specific accounts and projects. As a key member of our team, you will be responsible for maintaining communication between all stakeholders, creating project planning and implementation documentation, and establishing budgets, timelines, milestones, and schedules.

Key Responsibilities

Maintain regular and timely communication throughout the project lifecycle with internal teams using various communication tools.
Meet or exceed departmental standards and company communication policy.
Set and communicate project requirements to determine milestones, timelines, funding guidelines, procedures, processes, and frequency of communication and reporting statuses for successful project completion.
Establish technical requirements, assist in creating technical documentation, and vetting questions/requirements to aid the coordination team with the parameters for technician selection.
Create internal resource plans to determine the number, duration, and function of all resources needed to successfully complete the project.
Share this information with the team to ensure the proper assignment of resources across all projects.
Create a comprehensive coordinator walkthrough, documenting coordination responsibilities and project requirements assigned to the coordination team and monitor throughout the project duration.
Assess client needs based on provided specifications and develop project scope, timelines, budgets, and project documentation, including risk assessments, communication plans, project plans, change management, and issue logs.
Update internal project and management team of project changes that require changes to the resource plan.
Report project issues, concerns, escalations, potential risks, potential project failures, and budget overruns to the internal project and management team.
Lead and conduct internal and external project calls using agendas and meeting minutes.
Maintain status reports for billing and audit purposes.
Create and present client-facing QBRs.
Conduct close-out meetings, including lessons learned, with the client and project team members.
Regularly provide performance reviews of the project coordination team, relaying strengths, opportunities for improvement, and help set goals for continued improvement and growth based on employee input and key performance indicators.
Assist with hiring by participating in the interviewing process for coordination staff members.
Provide ongoing training and leadership to the project coordination team by providing training videos, documentation, and mentorship.

Requirements

Excellent verbal and written communication skills, including typing proficiency.
In-depth knowledge of project management principles and procedures.
3-5 years of project management experience.
Proficiency with Microsoft 365 and the ability to learn new software as needed.
Understanding of IT services with basic knowledge of network infrastructure, structured cabling, and end-user devices supported within the IT services industry.
Strong leadership skills.
Associate degree related to management, business administration, communications, or computer science or a bachelor's degree.
PMP or project management courses a plus.
A+ and technical certifications a plus.
ITIL certifications a plus.

Experience

Communication skills, 3 years (preferred).
Network infrastructure, 3 years (preferred).

Education

Bachelor's (preferred).

License

ITIL 4 Foundation (preferred).
CompTIA A+ (preferred).
PMP (preferred).

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