IT Project Manager II

1 week ago

Cincinnati, Ohio, United States Kinettix Full time
Job Description

The Project Manager II will oversee projects related to specific accounts and projects, maintaining communication between all stakeholders. They will create project planning and implementation documentation to ensure proper execution of each project, establishing budgets, timelines, milestones, and schedules. The Project Manager II will provide leadership, mentoring, training, and supervision to the coordination team assigned to their projects.

Key Responsibilities
  • Maintain regular and timely communication throughout the life of the project, using various communication tools such as email, WhatsApp, phone calls, and Microsoft Teams.
  • Meet or exceed departmental standards and company communication policy.
  • Set and communicate project requirements to determine milestones, timelines, funding guidelines, procedures, processes, and frequency of communication and reporting statuses for successful completion of the project.
  • Establish technical requirements, assist in creating technical documentation, and vetting questions/requirements to aid the coordination team with the parameters for technician selection.
  • Create internal resource plans to determine the number, duration, and function of all resources needed to successfully complete the project.
  • Share this information with the team to ensure the proper assignment of resources across all projects.
  • Create a comprehensive coordinator walkthrough, documenting coordination responsibilities and project requirements assigned to the coordination team and monitor throughout the duration of the project.
  • Assess client needs based on provided specifications and develop project scope, timelines, budgets, and project documentation, including risk assessments, communication plans, project plans, change management, and issue logs.
  • Update internal project and management team of project changes that require changes to the resource plan.
  • Report project issues, concerns, escalations, potential risks, potential project failures, and budget overruns to internal project and management team.
  • Lead and conduct internal and external project calls using agendas and meeting minutes.
  • Maintain status reports for billing and audit purposes.
  • Create and present client-facing QBRs.
  • Conduct close-out meetings, including lessons learned, with the client and project team members.
  • Regularly provide performance reviews of the project coordination team, relaying strengths, opportunities for improvement, and help set goals for continued improvement and growth based on employee input and key performance indicators.
  • Assist with hiring by participating in the interviewing process for coordination staff members.
  • Provide ongoing training and leadership to the project coordination team by providing training videos, documentation, and mentorship.
Requirements
  • Excellent verbal and written communication skills, including typing proficiency.
  • In-depth knowledge of project management principles and procedures.
  • 3-5 years of project management experience.
  • Knowledge of internet search engines, basic data entry, and data management.
  • Proficiency with Microsoft 365.
  • The ability and willingness to learn new software as new software becomes available.
  • Understanding of IT services with basic knowledge of network infrastructure, structured cabling, and end-user devices supported within the IT services industry.
  • Strong leadership skills.
  • Associate degree related to management, business administration, communications, or computer science or a bachelor's degree.
  • PMP or project management courses a plus.
  • A+ and technical certifications a plus.
  • ITIL certifications a plus.

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