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Oncology Patient Specialist

1 month ago

Aragüés del Puerto, Huesca, United States Inova Full time
Job Title: Oncology Patient Specialist 1 - Part Time

About the Role:

We are seeking a highly skilled and compassionate Oncology Patient Specialist 1 to join our team at Inova. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and ensuring a smooth patient experience.

Key Responsibilities:

  • Interview patients to secure and document required medical, financial, demographic, and insurance information.
  • Coordinate with other departments to assist or transport patients/visitors requiring special attention or support.
  • Resolve problems by clarifying issues, researching/exploring answers and alternative solutions, and implementing solutions.
  • Improve inefficiencies and minimize repetitive errors.
  • Share error trends and make recommendations to improve results with staff/team members.
  • Coordinate and facilitate the Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.

Requirements:

  • 2 years of experience in a healthcare patient access, healthcare revenue cycle, or customer service setting.
  • High School diploma or equivalent.

About Inova:

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality, and patient experience. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Equal Opportunity Employer:

Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions, and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.