Director, Order and Returns Operations
2 weeks ago
The Director of Order, Returns and Customer Engagement is a senior leadership role responsible for overseeing the organization's order-to-cash activities, ensuring timely and accurate processing, and driving customer-centric strategies. This role requires a strong leader who can manage a diverse team, drive performance, and mitigate financial risk.
Key Responsibilities- Define and communicate the vision, mission, and strategic priorities for the Customer Operations organization.
- Lead a large, diverse organization responsible for managing order-to-cash activities, impacting financial sales and Government Price reporting.
- Drive a performance-based culture of accountability and trust, high-quality standards, and robust compliance controls.
- Design and own SOX and management controls to meet legal and Government Pricing requirements and mitigate financial risk.
- Effectively coach and develop first-line leaders and Quality Assurance Analysts to support team and manage major implementation projects.
- Establish and maintain key relationships with diverse stakeholders to provide front-line customer insights and business impacts.
- Leverage internal and external stakeholder relationships to inform, develop, and influence strategy and policy decisions.
- Implement innovative solutions and leverage new technology to create efficiencies and elevate the level of service.
- Bachelor's degree.
- 5+ years of experience in the pharmaceutical industry.
- Minimum of 3 years' experience leading a team.
- Advanced reporting and analytical skills.
- Minimum of 3 years' experience leveraging system enhancements and technology to drive business process improvements.
- Master's degree or CPA.
- Experience in trade strategy, order/inventory management, vendor management, internal controls, and government pricing programs.
- Experience with contact center in a pharmaceutical or healthcare industry.
- Strong business acumen and deep understanding of financial, legal, and compliance risks associated with trade & distribution.
GSK is a global biopharma company with a special purpose – to unite science, technology, and talent to get ahead of disease together. We prevent and treat disease with vaccines, specialty, and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/immunology, and oncology).
We are an Equal Opportunity Employer and adhere to Affirmative Action principles, ensuring that all qualified applicants receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status, or any other federal, state, or local protected class.
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Tax Returns Operations Director
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Tax Returns Processing Director
4 weeks ago
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