Assistant General Manager

2 weeks ago

Lewis Center, Ohio, United States Goldfish Swim School Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to oversee the daily operations of our Goldfish Swim School facility. As a key member of our management team, you will be responsible for ensuring the smooth operation of our school, including staffing, cash management, customer service, retail and vending departments, birthday party operations, and workplace employee activities.

Key Responsibilities
  • Direct and control daily operations to ensure the school is running according to GSS standard operating procedures.
  • Help the General Manager and department managers fulfill all daily tasks.
  • Manage staff to ensure high productivity, excellent performance, and positive employee satisfaction.
  • Interact with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service, and employee performance and training.
  • Provide sales and marketing training to all qualified sales staff.
  • Direct the retail and vending departments to ensure a proper mix of products and pricing is achieved.
  • Train and oversee private party staff to ensure GSS standard operating procedures are being maintained.
  • Gain knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
  • Gain a high level of knowledge and experience in GSS pool operations to ensure understanding and satisfaction of Goldfish members.
  • Initiate and oversee workplace culture and employee interaction. Maintain a high level of employee satisfaction.
  • Direct and oversee the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and train all current staff on the GSS EAP.
  • Maintain current certifications and stay up-to-date professionally on the aquatics and management field.
Requirements
  • High school diploma or GED is required. Bachelor's degree or higher preferred.
  • Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required.
  • Two or more years management experience preferred.
  • Two or more years as a swimming instructor preferred.
Certifications and Licenses
  • Lifeguard, CPR/AED, and first aid certification required.
  • Shallow water attendant highly recommended.
Work Environment

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

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