Restaurant Systems Support Manager

4 days ago


Irving, Texas, United States Gordon Ramsay North America Full time
Job Overview

Gordon Ramsay North America is seeking a highly skilled Restaurant Systems Support Manager to join our team. This individual will be responsible for supporting restaurant software applications, ensuring that functional and technical software requirements are met, and upholding formal quality assurance standards.


Key Responsibilities
  • Develop and maintain strong cross-functional relationships with leadership and teammates.
  • Evaluate restaurant systems needs and craft tailored technology strategies to meet the fast-paced restaurant environment.
  • Administer and update the Point-of-Sale system, including menu updates, pricing changes, and promotional changes.
  • Support related Restaurant Systems solutions, including POS, Back Office, Labor Management Tools, Reservation Systems, 3rd Party Delivery Applications, and Online Ordering Systems.
  • Enforce IT protocols, procedures, and best practices to safeguard security, compliance, and data integrity.
  • Provide Tier 3 support on Restaurant Systems technical issues.
  • Work in coordination with the Director of Culinary Systems to ensure the back-office system is performing as expected.
  • Willingness to learn and embrace new technologies, methods, and systems.
  • Provide ad hoc reporting.
  • Identify and analyze problems and develop workable solutions.

Requirements

The ideal candidate will be proficient in process improvement and have 2+ years of experience installing, managing, and supporting restaurant POS systems. Experience with Oracle Symphony configuration, Micros and Hot schedules is required. Experience in multi-brand environments is a plus. Must have proven business and technology skills, with success providing customer-oriented technology solutions environment, as well as communicate effectively, and show initiative and a sense of urgency in accomplishing tasks and projects.


What We Offer

We offer a comprehensive benefits package that includes medical, dental, vision, 401(k) matching, life insurance, LTD/STD, and unlimited Flex Time.


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