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Assistant Manager Merchandising

2 months ago

Livermore, California, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. Headquartered in Lenexa, Kansas, the company has been serving customers for over a century. Our commitment to excellence and customer satisfaction drives our success.

Job Summary

The Assistant Manager, Merchandising will oversee the overall operations of the store and ensure the achievement of company goals and objectives. This role requires a strong leader who can manage store operations, inventory, and customer service.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service and ensure a positive shopping experience.
    • Proactively assist customers in solving problems and address their concerns.
    • Greet customers and thank them for their business.
    • Ensure all calls and pages are answered promptly and effectively.
    • Handle customer complaints and work to resolve issues.
  • Store Operations
    • Ensure a safe and professional work environment for all associates.
    • Supervise the general operations of the store, including opening and closing procedures.
    • Assist with the implementation of company programs and initiatives.
    • Ensure successful loss prevention, safety, and internal audits.
    • Work with the General Manager and Assistant Manager - Operations to achieve store goals.
  • Inventory and Merchandising
    • Oversee receiving, checking in, and stocking of merchandise.
    • Ensure accurate inventory levels and manage back stock.
    • Oversee cycle counts and negative on-hand reports.
    • Manage ordering and maintaining desirable product inventory levels.
  • Hiring and Training of Associates
    • Assist in training and development of sales associates and department specialists.
    • Actively recruit and promote the advancement of Westlake associates.
  • Leadership
    • Manage store operations in the absence of the General Manager.
    • Lead by example and be approachable by all associates and customers.
    • Participate in store meetings and communicate with the General Manager.
    Requirements
    • High school diploma or equivalent required.
    • Previous retail management experience preferred.
    • Standing, walking, lifting (up to 25lbs), and climbing required.