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Service Representative

1 month ago

Sens, Bourgogne-Franche-Comté, United States Findlay Chevrolet Full time
Join Our Team at Findlay Chevrolet

We are seeking a highly motivated and customer-focused individual to join our team as a Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience with our dealership.

Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Coordinate service appointments to ensure efficient use of our facilities.
  • Develop and implement strategies to meet productivity goals and improve customer satisfaction.
  • Stay up-to-date on the latest automotive products and services through ongoing training and coaching.
  • Follow up with customers to ensure they are satisfied with their service experience.
  • Adhere to company policies and procedures at all times.
  • Demonstrate behaviors consistent with our company values in all interactions with customers, colleagues, and vendors.
  • Be reliable and dependable for your shift.
  • Participate in outbound call campaigns to promote our services and products.
  • Continuously learn about product updates, features, and benefits to provide exceptional customer service.

Qualifications:

  • Full-time position
  • Detailed-oriented and organized
  • Excellent communication skills, both verbal and written
  • Positive and friendly personality
  • Ability to take direction and follow processes and scripts
  • Strong organizational and time management skills
  • Self-starter and self-motivated

Benefits:

  • Great working team environment
  • Paid training
  • Hourly plus bonus programs
  • Paid vacations
  • Medical, dental, and vision insurance
  • 401K