Customer Service Representative

3 weeks ago


Sens, Bourgogne-Franche-Comté, United States PostNet Full time
Customer Service Representative Job Description

At PostNet, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and promoting our products and services.

Key Responsibilities:

  • Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owners
  • Process customer sales through the point-of-sale system
  • Upsell, cross-sell, and actively participate in marketing and promotional initiatives
  • Open and close the center, cash register, and other center systems
  • Assist management in maintaining, ordering, and stocking inventory
  • Maintain the center consistent with established standards
  • Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

Requirements:

  • Previous customer service or sales experience in a retail environment preferred
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking - must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver's license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software

Compensation: $15.00 per hour

We offer careers for everyone, whether you are just starting out, looking for that next great growth opportunity, or seeking a change. Our training programs in management, sales, operations, print, signs, design, and marketing will help you succeed in your role.



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