Healthcare Customer Service Specialist
2 weeks ago
Position Overview: The Patient Service Representative plays a crucial role in ensuring the smooth operation of patient registration and administrative tasks within Exeter Hospital.
Key Responsibilities:
- Accurately collects and records essential information to facilitate the registration process and various administrative duties.
- Engages in clerical tasks such as photocopying, filing, and managing clinical documents.
- Maintains and orders necessary chart forms and ensures proper documentation is in place.
- Updates the Meditech Administrative Assessment with relevant insurance and patient attendance details.
- Conducts pre-registration and registration processes while adhering to established error thresholds.
- Verifies insurance information for designated patients to ensure compliance.
- Assists in daily quality control activities to maintain high standards.
- Schedules evaluations and follow-up appointments for patients.
- Communicates effectively with provider offices to gather necessary clinical documentation, including therapy orders and required signatures.
- Prepares both clinical and administrative documentation for initial evaluations.
- Performs additional duties as assigned to support the team.
Qualifications:
- High School diploma or GED is required.
We value the contributions of our Patient Service Representatives in delivering exceptional care and support to our patients.
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