Healthcare Customer Service Specialist

2 weeks ago


Epping, New Hampshire, United States Exeter Hospital Full time

Position Overview: The Patient Service Representative plays a crucial role in ensuring the smooth operation of patient registration and administrative tasks within Exeter Hospital.

Key Responsibilities:

  • Accurately collects and records essential information to facilitate the registration process and various administrative duties.
  • Engages in clerical tasks such as photocopying, filing, and managing clinical documents.
  • Maintains and orders necessary chart forms and ensures proper documentation is in place.
  • Updates the Meditech Administrative Assessment with relevant insurance and patient attendance details.
  • Conducts pre-registration and registration processes while adhering to established error thresholds.
  • Verifies insurance information for designated patients to ensure compliance.
  • Assists in daily quality control activities to maintain high standards.
  • Schedules evaluations and follow-up appointments for patients.
  • Communicates effectively with provider offices to gather necessary clinical documentation, including therapy orders and required signatures.
  • Prepares both clinical and administrative documentation for initial evaluations.
  • Performs additional duties as assigned to support the team.

Qualifications:

  • High School diploma or GED is required.

We value the contributions of our Patient Service Representatives in delivering exceptional care and support to our patients.



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