Admissions Process Director

4 days ago


Edwards, Colorado, United States CSMN Operations, LLC dba All Points North Full time

We are seeking an experienced Contact Center Team Lead to join our team at All Points North. As a key member of our operations team, you will be responsible for leading the strategic planning and execution of all Contact Center admissions operations. Your focus will be on improving the customer experience through process improvements and effective team management. You will build and manage a contact center to support admission and continuing contact with clients of APN Lodge. Additionally, you will develop and maintain methods of communication with clients who need behavioral health services and substance abuse treatment through various programs. Your team will collaborate with APN's marketing team to run effective marketing campaigns. To be successful in this role, you will need a strong background in call center management, with experience in financial analysis, staffing models, and scheduling. A Bachelor's degree is preferred, but not required. If you have a passion for delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply. Our comprehensive benefits package includes medical, dental, vision, life insurance, and 401k. We also offer paid holidays and vacation time to ensure a healthy work-life balance.



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