Contact Center Operations Manager
6 days ago
Job Title:
Contact Center Operations Manager
Estimated Salary:
$85,000 - $110,000 per year
Company Overview:
CMSN Operations, LLC dba All Points North is a comprehensive behavioral health company seeking a Contact Center Operations Manager to lead our admissions team. Our mission is to provide high-quality care, hope, opportunity, and restoration to those we serve.
Job Description:
The Contact Center Operations Manager is responsible for the strategic planning and execution of all Contact Center admissions operations. Key duties include management and leadership of processes for continuous improvement of the customer experience. The successful candidate will demonstrate a commitment to excellence through staff development programs enhancing employee engagement, service, knowledge, skills, and morale.
Required Skills and Qualifications:
To be successful in this role, you should have a minimum of 3 years' experience in Call Center/Contact Center Management or equivalent. A Bachelor's degree is preferred, with an MBA being a plus. Strong leadership and analytical skills are required, including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.
Benefits:
All Points North offers a comprehensive benefits package, including medical, dental, vision, life insurance, and 401k. We also offer paid holidays and vacation time to facilitate a healthy work-life balance.
About Us:
We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you are passionate about making a difference in people's lives, please submit your application.
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