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Executive Director of Retail Operations

2 months ago

Springfield, Illinois, United States Terrabis Full time
Job Description

Job Title: General Manager

Job Summary:

We are seeking an experienced and skilled General Manager to lead our dispensary team at Terrabis. The ideal candidate will have a strong background in retail management, with a focus on cannabis sales and operations.

Key Responsibilities:

  • Drive sales through product education and knowledge of the cannabis industry.
  • Hire, onboard, and train employees in accordance with our mission, vision, and goals.
  • Develop and coach Assistant Managers and Store Leads to elevate their skills and expertise.
  • Establish a culture of accountability through setting clear expectations and performance management.
  • Oversee Assistant Manager duties and performance in developing team schedules and assisting with dispensary staffing.
  • Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the appropriate teams.
  • Ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations.
  • Complete and delegate tasks assigned during scheduled shifts, including cleaning of the store, bathrooms, patient areas, and break room.
  • Correct cash handling and discount application when applicable.
  • Verify proper paperwork, documentation, and ID for patients.
  • Accurately use and maintain the Point of Sale (POS) system.
  • Ensure POS stations are ready to go at store opening.
  • Ensure opening and closing checklists are completed in a timely manner.
  • Train and assist Inventory Team to maintain healthy inventory management processes, including deliveries, cycle counts, and verifying order accuracies.
  • Manage the talent and performance of Inventory Leaders by investigating product discrepancies to maintain a culture of compliance.

Qualifications:

  • Bachelor's degree preferred.
  • Cannabis experience preferred.
  • 2+ years in a supervisory or management role in a retail setting required, preference for specialty retail.
  • Inventory control experience required.
  • Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills.
  • Meet timelines consistently and be able to effectively work under pressure.
  • Continuously open to constructive, developmental feedback.
  • High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
  • Strong math skills.
  • Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email.
  • Support all store staff by creating a culture that prioritizes employee development and customer service.

Additional Requirements:

  • Must be 21 years or older.
  • Must pass all required background checks.
  • Must possess valid driver's license or state ID.
  • Remain compliant with all legal and company regulations for working in the industry.
  • Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.