Infrastructure Solutions Architect
2 weeks ago
Empower Your Career with American Express
At American Express, we believe in the potential of our team members to drive innovation and create exceptional experiences for our customers. As a part of our diverse technology team, you will have the opportunity to design, develop, and implement infrastructure solutions that are critical to our business operations.
Your Role and Impact
In this position, you will:
- Contribute to the assessment of business, application, and technical infrastructure needs.
- Support the design, enhancement, and integration of robust infrastructure that aligns with our business objectives.
- Facilitate initiatives that provide comprehensive end-to-end infrastructure solutions adhering to our technology standards.
Key Responsibilities
- Oversee the planning and management of Operational Support resources throughout the development lifecycle across various teams.
- Handle incident management and problem resolution within the team.
- Supervise Engineers and Performance Analysts within the local market team.
- Monitor and report on Operational Support expenditures during the development lifecycle.
- Act as the primary contact for business and development teams or vendors needing assistance with problem resolution.
- Guide Operations resources in troubleshooting and preventing issues, ensuring effective performance monitoring for critical applications.
- Implement production assurance practices.
- Leverage technical expertise to promote the design of innovative solutions and improvements.
- Assist in quality assessments by supporting key change quality measures.
- Contribute to the formulation of policies and procedures for production and service support functions.
- Ensure compliance with ITIL processes for incident, problem, and change management.
Qualifications
Minimum Requirements:
- At least 2 years of engineering experience in a mainframe environment.
- Experience in designing and implementing mainframe and distributed applications.
- Minimum of 2 years of experience with mainframe infrastructure, hardware, and operating systems.
- 2+ years of experience in monitoring incidents, changes, and compliance with quality targets.
Preferred Qualifications:
- Strong written and verbal communication skills.
- Prior experience in an operations or support role.
Compensation and Benefits
We offer a competitive salary range along with bonus opportunities and a comprehensive benefits package that prioritizes your well-being. Our benefits include:
- Competitive base salaries
- Bonus incentives
- Retirement savings plan with company match
- Comprehensive medical, dental, and vision insurance
- Flexible working arrangements
- Generous parental leave policy
- Access to wellness centers and counseling support
- Career development and training opportunities
Join us at American Express, where we support our colleagues in their professional and personal growth.
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