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Senior Customer Service Lead

2 months ago

Phenix City, Alabama, United States Circle K Stores, Inc. Full time
Position Overview

As a Customer Service Team Leader, you will play a pivotal role in ensuring exceptional service delivery within our retail environment. Your leadership will guide a team of customer service representatives to meet and exceed customer expectations.

Key Responsibilities
  • Oversee daily operations of the customer service department.
  • Train and mentor team members to enhance their skills and performance.
  • Address customer inquiries and resolve issues efficiently.
  • Implement strategies to improve customer satisfaction and loyalty.
Qualifications

The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to lead a diverse team. Experience in retail customer service is preferred.

Work Environment

This position requires flexible availability to accommodate varying shifts and days.