Senior Operations Manager
4 days ago
About the Role:
We are seeking an experienced and enthusiastic Senior Manager to oversee and optimize operations across both of our car wash locations in LaGrange, GA and Phenix City, AL. As the Senior Manager for Wash N Roll, you will play a critical role in managing and enhancing the performance of our facilities.
Key Responsibilities:
- Operational Excellence: Supervise the daily operations of both car wash facilities to ensure smooth, efficient, and high-quality service delivery.
- Team Leadership: Manage, motivate, and develop a diverse team of supervisors, technicians, and customer service representatives. Conduct regular performance evaluations and provide training and support.
- Customer Satisfaction: Uphold and exceed our customer service standards. Address customer concerns and feedback promptly, striving for a consistently outstanding experience.
- Financial Management: Oversee budgeting, financial reporting, and cost control for both locations. Develop strategies to improve profitability and manage resources effectively.
- Process Optimization: Identify and implement best practices to enhance operational efficiency and service quality. Continuously assess and refine processes to drive performance improvements.
- Compliance & Safety: Ensure that all operations adhere to industry regulations and safety standards. Conduct regular safety audits and enforce strict adherence to safety protocols.
- Inventory Oversight: Manage inventory levels of supplies and equipment, ensuring timely replenishment and optimal stock levels.
Qualifications:
- Experience: At least 3 years of managerial experience in the car wash or related service industry, with demonstrated success in managing multiple locations.
- Leadership Skills: Strong leadership abilities with a proven track record of team development and performance management.
- Customer Service: Exceptional customer service skills with a commitment to delivering a superior customer experience.
- Financial Acumen: Proficiency in budget management, financial analysis, and cost control.
- Problem-Solving: Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
- Communication: Outstanding verbal and written communication skills.
What We Offer:
- Competitive salary with performance-based bonuses.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- A collaborative and supportive work environment.
At Wash N Roll, we are committed to delivering exceptional quality and customer satisfaction at every turn. If you are a strategic leader with a passion for excellence and a track record of managing multiple locations, we encourage you to apply for this exciting opportunity.
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